Terms of Sales

Vendor identification

EI: CRAZYLACE France
15 ave Jean Calandau Vianes 13890 Mouries

siret: 397 440 454 00023

Intra-community VAT: FR 90397440454

Administrative contact: contact@crazylace.fr
Phone: 0652 657 716

Abroad ( 33) 652 657 716

After-sales and commercial contact: crazylace@live.fr Attention: (only by email, thank you for your understanding.)

Our service is open from 9 a.m. - 12 p.m. and 2 p.m. - 5 p.m. (Monday-Tuesday-Wednesday-Saturday) we generally answer you during the day.

Application of the general conditions of sale

The order by the Customer implies the acceptance of all of the

these general conditions as soon as you check acceptance when ordering.

The products offered for sale are described and presented with the greatest possible accuracy.
However, if errors or omissions may have occurred in this presentation, CRAZYLACE cannot be held liable.

The photographs illustrating the products in support of the text do not enter into the contractual field.

In addition, digital platform lighting can distort the image depending on the settings of computers, tablets or laptops.

Ordered

Automatic recording systems are considered as proof of the nature, content and date of the order. CRAZYLACE confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded once the order has been confirmed CRAZYLACE reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer, when taking the order, commits him: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product. With us the processing of your order is intended to be fast but can incur up to 1 month article L.212-16 if there is a problem with the delivery.

In case of out of stock

When ordering, CRAZYLACE informs the buyer of the availability of the products he wishes to purchase. However, if, despite all vigilance, the products prove to be temporarily unavailable after the registration of your order (out of stock, etc.), we will inform you by e-mail of the additional delay or the cancellation of the order. .

In case of cancellation of an article or an order, the corresponding amounts will be deducted from the bank transaction or refunded.

Delivery

The delivery will be made by La Poste in follow-up.*

Average time: two to five working days (2 to 5) in Metropolitan France, four to six days (4 - 6) in Europe and ten to fifteen days (10 -15) for the rest of the world. It is specified that orders placed on the Site on Friday afternoon from 11 a.m., on Saturday or Sunday will be processed the following Monday. Orders placed on the Site on a public holiday will be processed the following business day.

Order processed: Monday, Wednesday and Friday and shipped: Monday, Tuesday, Wednesday and Friday. (excluding weekends & public holidays)

*In addition, the post office is a service provider that we use and is not a separate company of ours.

Tracking number : Tracking numbers are not sent automatically but if necessary you can ask us for them.

at the email address: contact@crazylace.fr

The Products ordered by the Customer are delivered to the address indicated by the Customer. The Customer has the option of having the Products delivered to an address other than his own, with the exception of post office boxes and hotels.

Delivery may not be guaranteed in the event of force majeure as defined in article 10.1 below.

In case of late delivery by post, we invite you to report this delay by contacting our Customer Service by sending an email to contact@crazylace.fr

We also advise you to get closer to your "concierge - neighbours" who are kind enough to collect the packages.

We will contact the Post Office, so that an investigation can be opened after the 15 working days of waiting according to their CGV imposed by the post office.

This Poste investigation can last up to 21 working days from its opening date. If during this period, the product is found, it will be re-routed as soon as possible to your home. If, on the other hand, the product is still not located at the end of these 21 working days, the Post Office will consider the package as lost.

When the investigation is closed for loss, we will send you a replacement product (return at our expense). If the product(s) ordered are no longer available, you will be able to obtain reimbursement for the products concerned by the declaration of confirmed loss from the carrier.

Under no circumstances could Crazylace be held responsible for any delay in delivery.

Observation: lack or error on the goods, you will have to send us a photograph of the order received and an email with your order number. We will then be able to study your request. After study we can proceed to the return of the missing product(s). All evidence is important for the management of your claim.

NO REFUND will be made on this type of claim which is the responsibility of both parties. (Article 1644 of the Civil Code. (Without evidence.)

Customer address: Any incomplete address may be subject to a wait after sending a first email, it is important that in the proper management of our exchanges that an email address is valid.

Delivery charges:

Your order is shipped Monday, Tuesday, Wednesday and Friday. (excluding weekends)

Your order is taken care of by La Poste in Letter Followed or a Colissimo service (from €2.90 in metropolitan France.)

In the rest of the world the support is by the French post office and then by the post office of your country, we offer delivery from 6.20 €. (be careful, follow-ups are not the same from one country to another.)

Information : Your order in letter followed is delivered directly in your mailbox without you needing to be at home, it is necessary at all costs a mailbox because your order is likely to be returned. (the costs of referrals will be at your expense.)

Except colissimo against signature.

After processing, you can ask us for your tracking number to follow the progress of your order. (It is important when you register that your address @ is valid, because we will not be able to communicate the information to you.)

The delivery times observed in FOLLOWED LETTER are on average 2 to 3 working days in France, 4 to 7 working days in Europe and up to 15 days in the rest of the world.
Info following the health crisis we have been able to observe variations from one department to another. ( 15 days).

From 18€* of purchase, Crazylace France offers you delivery "only in France". Enjoy making bulk orders!

Withdrawal

The customer has 14 days (from receipt of the items) to withdraw. In the event of an exchange or refund request, you must send us a request by email: crazylace@live.fr

indicating the reason(s). The customer returns the new item in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation to the following address: CRAZYLACE. 15 ave jean calandal vianes 13890 Mouries The product must be new and packaged in its original packaging. We are unable to refund damaged or used items.

Attention: Items returned incomplete, damaged, damaged or soiled by the customer will not be taken back. For health and safety reasons, we may not validate returns following the health crisis.

The refund is made upon receipt of the package within a maximum of 14 working days on the account* originally debited. A refund confirmation email will be sent to you.

The return costs are your responsibility.

If crazylace made an error in the processing of your order, the return costs will be at our expense. (After collecting evidence).

Refund
In the event of your withdrawal from this contract, we will refund all payments received from you (with the exception of additional costs arising from the fact that you have chosen, where applicable, a method of delivery other than the less expensive method standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day of return of the product(s) indicated in your withdrawal. We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever date is first. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any case, this refund will not incur any costs for you. The corresponding card will be automatically re-credited with the amount corresponding to the purchase.

In the event of receipt of a return package whose content does not comply with the return request or whose articles do not comply with the return conditions mentioned above, crazylace.fr reserves the right to exercise any actions of corresponding recovery from the Client.

Please note that any order that has benefited from free shipping will not be reimbursed for delivery, also orders that have benefited from two free shipments simultaneously at 1 week intervals and who wish to return both orders will be charged a processing fee. up to €2.50.

If you are returning an item, do not forget to include a copy of your purchase slip (or your confirmation received by email) and to indicate the reason for the return as well as all of your contact details.

Of course we are at your disposal for any questions.

Disputes

This contract is subject to French law CRAZYLACE cannot be held liable for damages of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The responsibility of CRAZYLACE will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.

In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of:
- a professional association of the branch
- a consumer association

-The online dispute management platform: http://ec.europa.eu/consumers/odr/
- It is recalled that the search for an amicable solution does not interrupt the 'brief period' of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes:
- that the buyer honors his financial commitments to the seller
- that the buyer uses the products in a normal way Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, disputes will be brought before the competent courts.

Guarantee

In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art. 1625 and following of the Civil Code). On condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art. 1641 and following of the civil code); if the buyer goes to court, he must do so within a 'short time' from the discovery of the hidden defect (art. 1648 of the civil code). The warranties do not cover defects and their consequences due to:
- non-compliance with the instructions given in the instructions for use and maintenance
- any handling error as well as the lack of maintenance of the products
- for use that does not comply with the use for which the product is intended

Data protection

In the absence of express opposition on his part, the buyer gives his consent to the use of the personal data collected under the terms of his order, under the seller's customer file, as well as to the dissemination of this data to third,

In accordance with law n° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the buyer has at any time a right of access and rectification. In this case, he must send his request to Crazylace 15 ave Jean Calandal Vianes 13890 Mouries.

For further information: contact@crazylace.fr