FAQ

If you have questions, this page is for you.

How long do I have to return my order?

You legally have 14 days to see the return conditions.

I would like to buy in large quantities. Do you offer decreasing prices for individuals?

Yes we are wholesaler we can certainly answer your request.

Why are many shoelaces made of polyester?

If many laces are made of polyester, it is a choice of quality and resistance.

Because cotton is not so ecological that it is one of the productions that requires the most water on earth and pesticides, often produced outside France. Which explains our choice.

Do you personalize the laces with inscriptions or designs on request?

Yes, our company has a design office that allows from 100 pairs of laces to create the text, the design, the color you want with the best heat transfer printing. All customizations are made on request. All that remains is to imagine the laces of your dreams.

Do you do promotional offers on laces?

In each category you will find laces at low prices.

Why are some laces breaking?

Surely a victim of their success, it may happen that some references are no longer in stock. We can inform you if you wish of the date of arrival. (crazylace@live.fr)

Where are your shoelaces from?

Since 2009, we ourselves have become specialists in the field and demanding. Our manufacturers are all recognized professionals in the French, European and world lace industry. Why people, because unfortunately not everything is made in France "do not dream". We have taken care to select our suppliers and their best products that we have been testing each time for 13 years. Each have their specialties.

Are your laces sold in pairs or individually?

Our laces are sold in pairs so you will have two laces.

Do you do gift wrapping?

On request we can organize all this and send the package for you.

Do you deliver abroad?

Yes, we deliver worldwide, of course the delivery times will be different for each destination.

We work with the post office in France, which is a key player in the field of sending small goods.

For the DOM-TOM and other countries, count up to 11 days in letter tracking goods.

In colissimo against signature about 5/7 days.

Are your credit card payments secure?

yes we work at Paybox of the savings bank which is a partner of VÉRIFONE.

3-D Secure, an anti-fraud protocol implemented by Visa and MasterCard, protects against the repudiation of transactions by authentication of the cardholder by his bank.

Approvals and certifications

Verifone is PCI/DSS certified by VISA and MasterCard. Complies with the application of the most rigorous security rules in order to protect cardholder bank card data, certification granted following an audit verifying the application of specifications and controlled quarterly by intrusion tests on our platform .